Support

Support

Welcome to the support overview – your central point of contact for all questions and concerns relating to our Fauna Marin products.

Here you will find a complete overview of our support options to help you find the right solution for your needs quickly and easily. Whether it’s frequently asked questions, technical support, personalised advice or helpful resources, our support team is always on hand to answer any questions you may have about your marine aquarium.

‘How to Use’
HTU-Documents

Here you will find all our HTU documents: Instructions and tips and tricks about our Fauna Marin products and supply systems:

Telephone counselling

You don’t have an ICP consultant to support you with your analysis results? Not a member of the Reefers Club? No problem – we offer you our ICP telephone counselling service!

Benefit from first-class advice from our experienced team on the phone. Use 15 minutes to clarify your questions, find solutions or get expert advice. The service includes personalised advice in your preferred language – choose between German, English and French:

Social media support groups

Utilise the swarm knowledge of thousands of members in our social media channels and groups:

Fauna Marin on YouTube

Concentrated knowledge to watch on all topics related to marine aquaristics! A new video every week:

All about the ICP laboratory

All information about your ICP analysis and all measured water values can be found here:

Videos about the ICP:
Everything about the laboratory and the measured data:
  • The laboratory website: https://lab.faunamarin.de/en
  • What is the current status of the sample sent in? Click here for the sample check
  • All information about the water values can be found in our knowledge database
  • Find out the correct dosage with our calculators
  • To which address should I send my ICP test? Under “Important Shipping Information for ICP Tests,” you can find the correct addresses and collection points outside the EU:
    https://lab.faunamarin.de/en
  • For questions about your ICP analysis results, please contact your ICP advisor directly. If you don’t have one yet, you can surely find a really good one near you here:
    https://lab.faunamarin.de/en/advisor-list

ICP analyses of Fauna Marin products

Our Fauna Marin products are regularly tested in our laboratory to ensure maximum transparency and safety. You can find our product analyses here:

The biotopes

Our Fauna Marin biotope types show you how to run a modern reef aquarium optimally and create biotope-appropriate conditions for your animals. We support you in creating a natural environment with specifically selected Fauna Marin products.

Discover the biotope type that suits you and your aquarium – including detailed dosing and water value recommendations:

Contact via Email

Please send us ONE email to support@faunamarin.de with the following:

  • A current ICP analysis as a PDF (not the link!)
  • A picture of the aquarium in full view
  • If applicable, a clear close-up of the issue
  • Brief information about the system, runtime, decoration/rock structure, and lighting.

Please understand that we cannot guarantee advice for third-party products or third-party ICP analyses.

We are currently receiving a high volume of inquiries, so it may take a few days before you receive a response.